DirectLoads.co.uk (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website or services.
1. Data We Collect
We may collect the following types of personal information:
A. Information You Provide Directly
- Name
- Email address
- Phone number
- Business name
- Delivery/collection details
- Enquiry information submitted through our contact forms
B. Automatic Data Collected
When you visit DirectLoads.co.uk, we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on site
- Cookies (see our Cookie Policy)
C. Third-Party Data
We may receive data from:
- Payment processors
- Analytics tools
- Advertising platforms (e.g., Facebook, Google)
- Booking or order management systems
2. How We Use Your Data
We process your personal information for:
- Responding to enquiries
- Providing quotes and service information
- Managing bookings or deliveries
- Improving our website and user experience
- Marketing, promotions, and service updates only if you opt in
- Legal, regulatory, or security purposes
We will never sell your data to third parties.
3. Legal Basis for Processing (UK GDPR)
We process your personal data under one or more of the following legal bases:
- Contractual necessity – to provide services or fulfil a booking
- Legitimate interest – to improve our services, prevent fraud, or respond to enquiries
- Consent – for marketing communications and non-essential cookies
- Legal obligation – when required by law
4. Data Sharing
We may share your data with trusted third parties including:
- Delivery partners
- Payment providers
- IT and hosting providers
- CRM or email marketing systems
- Analytics and advertising platforms
All third parties are required to comply with UK data protection laws.
5. Data Retention
We retain personal information only as long as necessary for:
- Service delivery
- Legal or tax requirements
- Customer support
You may request deletion of your data at any time (see Section 8).
6. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Encrypted data transmission (SSL)
- Secure servers
- Access-restricted systems
- Regular audits and monitoring
However, no online platform can be 100% secure.
7. Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Request corrections
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent (for marketing/cookies)
- Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise your rights, contact us using the form on our contact page.
8. Cookies
We use cookies to improve website functionality, performance, and analytics.
See our Cookie Policy below.
9. Links to External Websites
Our site may contain links to third-party websites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this policy occasionally. Updated versions will be published on this page.
11. Contact Us
For privacy-related enquiries contact us using the form on the contact page.